Gladson
  • 12-Dec-2017 to 10-Feb-2018 (CST)
  • IMS Production
  • Lisle, IL, USA
  • Salary
  • Full Time

OBJECTIVES:     

The Project Administrator is responsible for coordinating activities, providing updates, and handling inquiries related to projects with the ultimate goal of meeting timelines with the delivery of quality products and services that exceed customer expectations. This role will include client interaction/relationship building, simultaneous management of several projects, data analysis and presentation of updates to sales staff and various levels of management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage all facets of client interaction related to projects and provide timely and relevant status updates to both internal and external contacts
  • Define and maintain project checklists and ensure status updates and corresponding deliveries remain on track
  • Manage the entire life cycle of the Project from Set-up, to Administration, to Wrap-up
  • Resolve all client complaints and inquiries professionally and provide detailed documentation of all interactions
  • Provide cross-functional support and make recommendations on any project process improvements to assist in exceeding customer satisfaction and ensure updates are made as necessary
  • Ensure adherence to all contractual obligations and maintain and ensure delivery schedule/log for all projects
  • Provide report requests and data analysis when needed
  • Assist in billing, when needed to rectify any discrepancies
  • All other duties as assigned

COMPETENCIES:

  • Strong relationship building and inter-personal skills with the ability and executive poise to interface at multiple levels of management both internally and externally
  • Ability to manage multiple projects while exhibiting patience and flexibility in order to exceed client's expectations
  • Comfort with technology and use of databases and syndicated type data
  • Proven track record of developing and maintaining relationships with clients, peers, vendors and business partners
  • Work independent of supervision; make decisions of wide variety and complexity
  • Strong organization and time management skills
  • Ability to respond to, and communicate professionally both verbally and in writing to all levels of management both internally and externally
  • Proficient in Outlook, Excel and Word with knowledge of Access and PowerPoint a plus

EDUCATION AND EXPERIENCE REQUIRED:

  • 1 3 years of Project Management Experience preferred
  • High School Diploma or equivalent required, Bachelor's Degree strongly preferred
  • 1 - 3 years B2B customer service experience desirable
  • Industry experiences in database, software, or consumer goods a plus
  • Category Management Process, as well as CPG industry and Retail Segment knowledge is ideal

Gladson is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, Veteran status, disability or national origin.

Gladson
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Gladson is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, Veteran status, disability or national origin.

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